Terms and Conditions

Return Policy

Stock Items:
Any stock item (an item normally stocked in our warehouse) purchased online may be returned within 30 days of original purchase date provided that:

• The item has not been installed in any way
• The item is in its original carton with its original packaging

Special Order Items:
Any item that is not a stock item is considered a special order.
A 50% restocking charge will apply to returns of most special order items.
Some special order items are not returnable, depending on the vendor.

Non-returnable Items:
Custom items, clearance items, light bulbs, and lamp shades are not returnable. Any item that has been installed or is not in its original carton is not returnable.

Return Procedure:
If there is an item that needs to be returned, you must contact us before the item is sent back. Please provide us with the following information:

• Your full name and address
• The original ticket number
• The items to be returned
• The reason for return

After we are contacted by you we will authorize the return. Any returns sent back without prior authorization will not be credited.
You will be responsible for return freight charges and you will be credited only for the items returned. You will not be credited original freight charges incurred in sending the item to you.

Defective items:
You are responsible for inspecting your items immediately upon receipt, even if the item is not being installed or used immediately. Any damaged items must be reported to us within 24 hours of receipt. Any damages not reported within 24 hours will not be credited.

All warranties are determined by the original manufacturer of the item – most have a one year warranty except light bulbs.

Any item determined to be defective and within the warranty period will be credited or replaced at no charge to you. Any return for defective items must be approved before being returned. Please contact us with the information noted above and we will authorize a return. Any returns sent back without prior authorization will not be credited.

We will not be responsible for any labor charges incurred due to defective items or for any other reason.

Any item damaged due to improper installation or use will not be credited.

Cancellation Policy

Stock Items

Any stock item (an item normally stocked in our warehouse) that is ordered online can be canceled as long as we have not shipped the item to you. Once the item is picked up by UPS, it will be delivered to you and the stock item return policy will apply.

Special Order Items:

Any item that is not a stock item is considered a special order. A special order may be canceled only if the vendor has not shipped the item. We will make every effort to cancel the item with the vendor before it ships, but if an item has shipped then the special order return policy will apply.

Shipping Information

All online orders over $199 will be shipped with no freight charges with the following exceptions:

• Any items that need to be shipped by truck (items too large for UPS or Fedex)
• Any rush orders, such as Next Day Air, 2nd day Air, etc
• The freight charges for these orders will be determined on an order by order basis and you will be notified of the shipping charges before the order is shipped
• Please note that rush orders may not be shipped until the day after the order is placed.

All online orders $199 or under will be charged a flat $20 freight charge except for rush orders

• The freight charges for rush orders will be determined on an order by order basis and you will be notified of the shipping charges before you are charged.
• Please note that rush orders may not be shipped until the day after the order is placed

We will make every effort to have your items delivered as soon as possible to you.

• Any item from our stock will be shipped immediately.
• Any item coming from a vendor usually takes 2 to 3 weeks from time of order. We will notify you of any delay beyond this time.
• Any rush orders will be confirmed immediately and you will be notified if there will be any delays before you are charged.

There will be taxes charged for any shipments made in Massachusetts unless we receive a tax exempt certificate. There will be no taxes charged for shipments outside of Massachusetts but within the U.S.

Please contact us about any international shipments.